Privacy Policy (English)

For Paylogic USA INC Privacy Policy (English) click here.

Privacy Policy Paylogic

(Privacy Policy Paylogic pdf)

Paylogic respects your privacy. National legislation and the services we provide require us to collect some of
your personal data for the purpose of handling any particular financial transaction. With respect to your
privacy, we have made a great effort to minimize the amount of personal data we obtain from you to as little as
possible. Paylogic takes the protection of your personal data very seriously and will use your personal data only
in accordance with the terms of this Privacy Policy. We will not sell or rent your personal data to third parties.
However, as described in more detail in Part C below, there are limited circumstances in which some of your
personal data will be shared with third parties, under strict restrictions.

This statement regarding the privacy of the personally identifiable information you provide online to Paylogic
covers six key areas: (A) Background, (B) Information We Collect, (C) Use and Disclosure of Information, (D) Safety
of Information, (E) Access to and Modifying your Information, and (F) Contact Us.

Capitalized terms (other than section headings) are defined in the Terms and Conditions

A. Background

The purpose of this Privacy Policy is to give you notice of the way your personal data is collected and used.

In this Privacy Policy, Paylogic Netherlands BV or any other entity of Paylogic will be hereinafter referred to in
this document as "we" or "Paylogic".

Paylogic collects your personal data in our database at the moment you finish your registration in order to buy a
ticket. Paylogic will process your personal data on behalf of its customers, the Merchants, by offering them the
possibility to download the personal data via their Paylogic backoffice account from the database. Your personal
data will only be made available by Paylogic to the Merchant organising the event for which you bought a ticket.
Consequently, Paylogic can be regarded as a data “processor” for this processing and the Merchant will act as
the “controller” both within the meaning of the European Privacy Directive (1995/46). It is the Merchant who is
responsible for the lawful processing of your personal data so please refer to the privacy policy of the relevant
Merchant for information on the way the Merchant will process your personal data. Whilst Paylogic takes the
privacy of your data very seriously, and has taken steps to ensure that Merchant will do likewise. Paylogic is not
responsible for the compliance or otherwise by any of its Merchants with applicable privacy laws in respect of
your personal data.
Paylogic does not use the personal data obtained via a user account for making our own service faster and
easier, but only in order to comply with the instructions/wishes of our Merchants.

By agreeing to our Terms during your registration at Paylogic you automatically accept the terms of this Privacy
Policy, which implies explicit agreement to our use and disclosure of your personal information in the manner as
described in this Privacy Policy.

This Privacy Policy is in force since 1 October 2005 and was last updated in April 2014.

Please note that your information will be stored on servers located in the Netherlands. The use of this
information is limited and regulated by Dutch law and if you have agreed to our German Terms by German law.


B. The Information We Collect

Required information

To fully process a financial transaction via the Paylogic System, we will ask you for the following personal
information: name, surname, address, zip code, city and country, email address, telephone number and date of
birth.

We need to collect this data for the following reasons: in order to correspond with you about the status of your
transaction, to send you the tickets you requested, to get in touch with you in the event there is a problem with
your order or with the event (not in any other case) and to determine whether the purchasing person is old enough
to be allowed to purchase tickets and/or go to the event.

Additional information

At the request of our Merchants (customers), we may ask you for more personal information or preferences to the
extent required by them to complete your procedures. At the request of our Merchants we may refuse your
application if you do not provide us with the required information or preferences. Any such additional personal
data will also be processed by us on behalf of the Merchant in accordance with this Privacy Policy.

Our use of "Cookies"

"Cookies" are small files of data that you have on your computer and allow us to recognize you when you return
to our site using the same computer and browser. Cookies enable us to collect information about the use of our
services and to improve and adapt our service to the needs of our visitors.

You can read everything about the cookies we use and how we use them in our Cookie Policy.

C. Use and Disclosure of Information

Internal use

We collect, store and process your personal information on our own servers in the Netherlands. We use the
information we collect about you in order to (a) provide our services and process your transactions, (b) to
provide customer service, and (c) to improve our services on behalf of the Merchant. We only give our employees
who need the information to offer our service to you.

Disclosure to third parties

Paylogic will not share your personal data with third parties, except to:
Payment Service Providers
● Ogone BV
● De besloten vennootschap docdata payments b.v., De Stichting Foundation docdata payments
● Global Collect Services BV, Global Collect BV
● Allpago servicos de pagamento e cobranca ltda
● PayPal (Europe) Sarl & Cie, SCA Other
● Euro Mail B.V.

As described below and as described in the following limited circumstances. These third parties are limited by
law or by contract from using the information for secondary purposes other than for which the information is
shared. Paylogic is entitled to share your personal information with the following parties:

● Financial institutions required for processing your payment (the PSP’s).
● Fulfillment other than e-tickets, such as postal fulfillment which require address data and mobile
fulfillment which require mobile phone numbers (Euro Mail B.V.).
● Merchants which have a User Agreement with Paylogic. The Merchant organising an Event for which you
buy a ticket via Paylogic has access to your information in order to deliver the purchased service ( i.e.
access to the event). However this information may only be used as described in the General Terms and
Conditions of Paylogic, which form part of the agreement between us pursuant to your acceptance of the
same as part of your registration with us.

In addition to the above, Paylogic will only share your personal data in accordance with applicable Dutch law and if
you have agreed to our German terms to German law. This includes disclosures on the following basis:

a) we may disclose your personal information to appropriate third parties, who we believe in good faith are
investigating fraud or other illegal activity, or to conduct investigations into violations of our User Agreement.
This occurs in situations, including but not limited to, for the purposes of criminal proceedings, investigations by
credit card companies or the police for payment fraud to prevent terrorism or for the enforcement of intellectual
property rights.
b) we may provide information in response to a (court summons, warrant, court order, levy, restraint, order of a
court-appointed curator or other comparable legal process, including any summons from private parties in a
civil procedure.
c) we may disclose information to your agent or legal representative (such as the holder of a power of attorney
that you granted or a guardian appointed to you).
d) we may share aggregated (but not individual) statistical data with our business partners or for public
relations purposes (for example publication that a percentage of our Merchants (customers) makes use of a
certain payment method).
e) as with any other business, it is possible that Paylogic could merge with or be acquired by another company in
the future. If such an acquisition occurs, subject to applicable law, the successor company would have access to
the information maintained by getting Paylogic, including personal data, but the acquiring company will continue
to be bound by this Privacy Policy.
f) we may share your information with our parent company, subsidiaries and joint ventures for the coordination
of the services we provide to you for training purposes, to enforce our terms and conditions and promote
confidence, safety and security.
g) to offer to our Merchants (customers) our service, we may share your transaction status information and
transaction identifiers with the Merchants you pay. We do not share bank details or credit card information.
h) to offer our service to our Merchants we share your personally identifiable information with our Merchants.
Both the required information and the additional information. We do not share bank details or credit card
information.

Contact with you
Paylogic will not use your personal data to send you messages in cases other than a change in status of Purchase
Rights, confirming the opening of your Paylogic Account, reporting the status of the payment, or a payment error or payment fraud

D. Information Security

Paylogic is committed to processing your personal information in accordance with high standards of information
security. As noted above we restrict access to your personal information to employees who need the information
to offer our service to you and we maintain physical, electronic and procedural safeguards that comply with the
European laws and regulations to guard your personal information. We regularly test our security systems,
including but not limited to, our security standard PCI DSS (Payment Card Industry Data Security Standard).

The security of your Paylogic account is also protected through your Paylogic password and you should in no
event share your password with others. We will never ask you to send us your password or any other sensitive
information to our e-mail address, although we might ask you to enter this kind of information on the website of
Paylogic.

All transactions of personal information, both for you and for others, happen via secure channels (SSL protocols).
We urge you to check the authenticity of the certificates to ensure safety of the connection to our servers.

E. Access to and Modifying your Information

You can evaluate the personal information that you provide to us yourself and apply any desired change on your
information, or to the settings of your Paylogic account at any time by logging into your account on the Paylogic
website and changing your preferences in the Profile Page.

If you wish to know what Paylogic has collected about you or you wish to change data that you cannot change
yourself in your account, you can send and email to info@paylogic.com Paylogic will provide you with the
information within four (4) weeks.

F. Contact Us

If you have any questions about this Privacy Policy please contact us using the contact details as described
below.

Paylogic
Nieuwe Boteringestraat 28
9712 PM Groningen
The Netherlands
E-Mail: info@paylogic.com
Telephone: +31(0) 887000100

Privacy Policy

Paylogic respects your privacy. National legislation requires us to some of your personal data to collect, which is necessary for the handling of a financial transaction. With respect to your privacy, we have made a great effort to minimize this number to as little as legally possible. Paylogic takes the privacy of your personal data very seriously and will use your information only in accordance with the terms of this Privacy Policy. We will not sell or rent your personally identifiable information to third parties. However, as described in more detail in Part C below, there are limited circumstances in which some of your data  will be shared with third parties, under strict restrictions.

This statement regarding the privacy of the personally identifiable information you provide online to Paylogic covers six key areas: (A) Knowledge, (B) information we collect, (C) Use and disclosure of information, (D) Safety of information, (E) access and modify your information, and (F) contact us.

A. knowledge

Paylogic sets this Privacy Policy available to make you conscious of the way your personal information is collected and used.

Paylogic Netherlands BV or any other entity of Paylogic will be hereinafter referred to in this document as "we" or "Paylogic".

By agreeing to our Terms during your registration at Paylogic you automatically accept the terms of this Privacy Policy, which implies explicit agreement to our use and disclosure of your personal information in the manner as described in this Privacy Policy.

This Privacy Policy is in force since 1 October 2005 and was last updated on June 28, 2013.

Please note that your information will be stored on servers located in the Netherlands. The use of this information is limited and regulated by Dutch law and if you have agreed to our German Terms by German law.

B. The information we collect

Required information

To process a financial transaction via the Paylogic System, we are are obliged to ask you for the following personal information: name, surname, address, zip code, city and country.

In order to approach you about the status of your transaction, or to send you the tickets you requested, we will ask you for your email address. Your phone number we ask from you to get in touch with you in the event there is a problem with your order or with the event (not in any other case). Your date of birth is required to determine whether the purchasing person is old enough to be allowed to do this (general provision for purchases) and / or anyone is old enough to go to the event.

Additional Information

At the request of our Merchants (customers), we may ask you for more personal information or preferences. These requests can be both mandatory and nonmandatory. At the request of our Merchants we may refuse your application if you do not provide us with the required information or preferences.

Our Use of "Cookies"

"Cookies" are small files of data that you have on your computer and allow us to recognize you when you return to our site using the same computer and browser. Cookies enable us to collect information about the use of our services information and you to improve and adapt to the needs of our visitors.

We use of cookies for the following purposes:

  • Paylogic’s Cookies are only used functionally. The Cookie is used to store a ‘token’ to determine the steps/decisions during the purchase of the consumer on the Paylogic Platform.

  • For the use of Google Analytics, which use is also only functional and don’t has the purpose to trace you. We have in fact anonymised the IP address of the consumer to comply with Dutch law. We use the Google Analytics cookies only to improve our Service to the Merchant and the Consumer, by for example the search for errors in the System and the monitoring of high turnover rate within our ‘queuring’ System in the Cloud.

  • AddThis (optional), We offer a plug-in to share an URL via AddThis. When this is enabled, a container with iFrames to Facebook, Google+ and Twitter gets recharged and Cookies will be pushed by these three parties to the browser.

C. The use and the publication of the information

Internal use

We collect, store and process your personal information on our own servers in the Netherlands. We use the information we collect about you in order to (a) provide our services and process your transactions, (b) to offer the customer service, and (c) to improve our services. We only give our employees who have to answer Customer Service questions and requests access to individually identifiable information.

Disclosure to third parties

Paylogic will not share your personally identifiable information with third parties, except to the described below and described in the following limited circumstances. These third parties are limited by law or by contract to use the information for secondary purposes than the purposes for which the information is shared. Paylogic is entitled to share your personal information with the following parties:

  • Financial institutions required for processing your payment, for which certain information is necessary.

  • Fulfillment other than e-tickets, such as postal fulfillment which require address data and mobile fulfillment which require mobile phone numbers.

  • Merchants which have a User Agreement with Paylogic. The Merchant organising an Event for which you buy a ticket via Paylogic has access to your information in order to deliver the purchased service ( ie access to the event). However this information may only be used as described in the General Terms and Conditions from Paylogic, which you agree with during your registration in our Front Office.

a) We disclose all present (personal) information to third parties, from which we believe in good faith that it is suitable to support investigations of fraud or other illegal activity, or to conduct investigations to violations of our User Agreement. This occurs in situations, including but not limited, investigations by credit card companies for payment fraud or police investigations to payment fraud.  

b) We provide information in response to a (summon, warrant, court order, levy, distraint, order of a court-appointed curator or other comparable legal process, including summons from private parties in a civil procedure.

c) We disclose information to your agent or legal representative (such as the holder of a power of attorney that you granted or a guardian appointed to you).

d) we share aggregated statistical data with our business partners or for public relations. In this case we can publish that a percentage of our Merchants (customers) makes use of a certain payment method.

e) As with any ohter business, it is possible that Paylogic could merge with or be acquired by another company in the future. If such an acquisition occurs, the successor company would have access to the information maintained by getting Paylogic, including personal data, but the company will continue to be bound by this Privacy Policy.

f) We share your information with our parent company, subsidiaries and joint ventures for the coordination of the services we provide to you, to enforce our Terms and promote the confidence and safety.

g) To offer to our Merchants (customers) our service, we share your transaction status information and transaction identifiers with the Merchants you pay. We do not share bank details or credit card information.

h) To offer our service to our Merchants we share your personally identifiable information with our Merchants. Both the required information and the additional information. We do not share bank details or credit card information.

Contact with our customers

Paylogic will not use your personal information to inform you in cases other than a change in status of Purchase Rights, confirming the opening of your Paylogic Account, reporting the status of the payment, or a payment error or Payment Fraud

D. information Security

Paylogic is committed to treating your personal information with high standards of information security. We restrict access to your personally identifiable information to employees who need the information to offer our service to you. We maintain physical, electronic and procedural safeguards that comply with the European laws and regulations to guard your nonpublic personal information. We regularly test our Security systems, including but not limited to, our security standard PCI DSS (Payment Card Industry Data Security Standard).

The security of your Paylogic account is also guaranteed by the protection of your Paylogic password. You may not just share your password with others. We will never ask you to send us your password or any other sensitive information to our e-mail address, although we might  ask you to enter this kind of information on the website of Paylogic.

All transactions of (personal) information, both for you and for others, happen via secure channels (SSL protocols). We urge you to check the authenticity of the certificates to ensure safety of the connection to our servers.

E. Access to and alteration of your information

You can evaluate the personal information that you provide us yourself and apply any desired change on your information, or to the institutions of your Paylogic account at any time by logging into your account on the Paylogic website and change your preferences in the Profile Page.

F. Contact us

If you have any questions about this Privacy Policy please contact us using the contact details as described below.



Paylogic

Nieuwe Boteringestraat 28

9712 PM Groningen

The Netherlands

E-Mail: info@paylogic.nl

Telephone: +31(0) 887000100

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