Customer Service

A customer service for you and your ticket sales

Both for you and your customers the Paylogic Customer Service is available. Customer Service offers support and needed information via phone, e-mail and social media channels. Through Twitter, Facebook and Google Alerts, Paylogic quickly gains insight in possible issues and frequently asked questions and is able to respond on a short notice to many customers at once. Summarized, the Paylogic Customer Service concerns:

  • selling of tickets via phone;
  • answering event related questions;
  • answering questions on bookings and reservations;
  • assistance with the ordering and printing of tickets; 
  • assistance with refunds.

Our professionals are also available for support in using the Paylogic backoffice outside office hours. The Paylogic Customer Service is continuously working on the improvement of delivered services for you and your customers. 

Event start-up checklist

Before your event starts, Customer Service is well briefed by your Account Manager to make sure the staff of the Customer Service departments responds accordingly to any potential questions from your customers regarding your event. An Event start-up checklist is established by Customer Service and your Account Manager to assure all needed actions are executed and potential backup is provided.

Social media monitoring
The customer service of Paylogic follows social media channels precisely with dedicated software. Not only can questions be answered quickly, ideas and suggestions can be identified and potential complaints can be handled before going public. This service is highly valued by our existing customers.

Opening hours Paylogic Customer Service
Monday to Friday: 09:00 hours - 19:00 hours
Saturday: 10:00 hours – 17:00 hours
Sunday: closed

In case your event takes place outside the described schedule, opening times can be adjusted according to your needs and wishes.

Available to you
Paylogic Customer Service: 0900-PAYLOGIC (0900-72956442, 40ct p/m)


Sales support

  • Sales Amsterdam LinkedIn

    The Netherlands
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  • Sales Berlin LinkedIn

    Germany
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  • Sales Antwerp LinkedIn

    Belgium
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